Refund policy

60-Day Money-Back Guarantee

We want Spryte to be a good fit for your pet. If it isn't, you're covered.

How it works

• You have 60 days from the date your order is delivered to request a refund.
• The guarantee covers opened and unopened bottles. You don't need to send opened bottles back.
• To request a refund, email us at giroddenis.gmx.ch@icloud.com within 60 days of delivery with your order number. You don't have to give a reason, but we're always grateful to hear what didn't work.
• We'll confirm your request within 2 business days and refund the full product price to your original payment method. Depending on your bank, it can take 5–10 business days for the refund to show on your statement.

Good to know

• The money-back guarantee applies once per customer (one order per customer and household).
• For subscriptions, the guarantee applies to your first subscription order. Later subscription orders can be refunded if they are returned unopened within 30 days of delivery.
• Shipping is free, so there are no shipping costs to refund or deduct.

Damaged or wrong item?

If your order arrives damaged, leaking or incorrect, email us at giroddenis.gmx.ch@icloud.com within 14 days of delivery with your order number and a photo. We'll send a replacement or refund at no cost to you – this doesn't count toward your money-back guarantee.

Unopened bottles you'd like to return

Unopened, sealed bottles can be returned within 60 days of delivery. Email us at giroddenis.gmx.ch@icloud.com first and we'll send you the return address.